About Us

At Browns Plains Medical Centre & Skin Cancer Clinic, we are committed to cultural respect and inclusivity, ensuring that all patients, including Aboriginal and Torres Strait Islander peoples, receive equitable, culturally safe healthcare.

Acknowledgment of Country

We acknowledge the Traditional Owners of the land on which we work and live. We pay our respects to Elders past, present, and emerging, and we celebrate the stories, cultures, and traditions of Aboriginal and Torres Strait Islander communities.

Cultural Sensitivity & Inclusive Care

• We strive to create a welcoming and supportive environment for Aboriginal and Torres Strait Islander patients.

• Our team is committed to culturally appropriate healthcare and respects the spiritual and cultural needs of Indigenous patients.

• We recognise the importance of family, community, and connection to Country in health and wellbeing.

• Interpreter services and Indigenous health programs are available to support culturally sensitive care.

If you require additional support or culturally specific healthcare services, please speak to our reception team or your doctor.

At Browns Plains Medical Centre & Skin Cancer Clinic, we are committed to treating all patients with respect, kindness, and professionalism. We understand that health concerns can be stressful, but we have a zero-tolerance policy for any form of abusive or aggressive behavior.

• Abusive, aggressive, or intimidating behavior—whether verbal or physical—towards our staff or other patients will not be tolerated.

• Patients who engage in such behavior will face an immediate ban and transfer to another healthcare provider.

• We are dedicated to providing a safe and supportive environment for our staff and patients.

We appreciate your understanding and cooperation in maintaining a respectful and caring medical practice.

At Browns Plains Medical Centre & Skin Cancer Clinic, we understand that unforeseen circumstances may arise. However, timely cancellations allow us to offer appointments to other patients in need.

• Please inform reception at least 2 hours before your scheduled appointment if you are unable to attend.

• Failure to provide adequate notice will result in a non-attendance (DNA) fee that must be paid before any future appointments.

Non-Attendance (DNA) Fees

• If you do not attend a confirmed appointment or fail to provide at least 2 hour’s notice, a $40 fee will be incurred.

• This MUST be paid in full before any future appointments can be booked.

• Missed appointments will be recorded in your patient file.

Fee Payment & Notification

• All notices regarding non-attendance fees will be sent via email or post.

• Payment must be made prior to booking any further appointments.

We appreciate your understanding and cooperation in helping us provide timely healthcare services to all patients.

Our medical centre primarily operates on an appointment basis to ensure efficient patient care.

• Appointments can be booked online anytime via the HotDoc App.

• Alternatively, you can call the practice during opening hours to schedule an appointment.

We encourage patients to book in advance; however, walk-in appointments may be accommodated depending on doctor availability. Please contact us for more information.

At Browns Plains Medical Centre & Skin Cancer Clinic, we prioritise patient privacy and are committed to maintaining the confidentiality of all medical records. Your health information is treated with the utmost care, and our staff strictly adhere to privacy regulations.

All patient records are the property of Browns Plains Medical Centre & Skin Cancer Clinic. Wherever possible, we collect information directly from you, either through medical consultations or administrative processes. In some cases, we may also need to obtain relevant health information from other healthcare providers, including:

• Treating specialists

• Radiologists & pathologists

• Hospitals & other medical institutions

• Other third parties involved in your care

We have strict security measures in place to ensure that your health information remains protected and is only accessible to authorised staff. Your personal details will never be shared with third parties without your explicit consent, except when legally required.

If you have any concerns about your privacy or the handling of your medical records, please speak with your doctor or our reception staff.

At Browns Plains Medical Centre & Skin Cancer Clinic, we are committed to preventative healthcare and ensuring our patients receive timely follow-ups and necessary medical care.

To support this, we offer a reminder system for various clinical needs, including appointments, follow-ups, and preventive health screenings.

• We send scheduled health reminders via SMS to help patients stay up to date with preventive care.

• SMS reminders are also used for appointment confirmations and bookings.

• Our practice participates in National, State, and Territory Reminder Systems to ensure continuity of care.

If you do not wish to receive reminders, please inform our reception team to opt-out of this service.

At Browns Plains Medical Centre & Skin Cancer Clinic, we are committed to infection prevention and control to ensure the safety of our patients, staff, and community.

• Patients experiencing flu-like symptoms (fever, cough, sore throat, or shortness of breath) are required to inform reception before their appointment.

• Face masks may be required for certain patients or in high-risk situations.

• We follow strict hygiene and sanitisation protocols, including frequent cleaning of high-contact areas.

• Telehealth appointments may be available for patients with COVID-19 symptoms or those in isolation.

For more details on our infection control measures, please contact our reception team.

At Browns Plains Medical Centre & Skin Cancer Clinic, we understand that you may need to speak with your Doctor or Nurse during our operating hours.

• If the person you wish to speak with is unavailable, you may leave a message with our reception staff, and they will arrange for them to return your call as soon as possible.

• For urgent matters, please inform the receptionist, and they will prioritise your request.

• Our staff will take your details and will only interrupt a consultation if the issue is urgent.

We appreciate your understanding and cooperation in ensuring the best possible care for all our patients.

If you have undergone a test, please contact the clinic 2–3 working days after the test, or as advised by your doctor, to obtain your results.

• Patients will be notified through our Recall and Reminder System if a follow-up appointment is required.

• If no follow-up is needed, we do not routinely contact patients.

• For privacy and confidentiality reasons, some test results cannot be provided over the phone.

To discuss your results, please book an appointment with your doctor. If you have any concerns, feel free to speak with our reception team.

We are dedicated to providing a safe and supportive environment for children, elderly patients, and individuals with disabilities.

• We comply with child protection laws and have policies in place to safeguard children and vulnerable individuals.

• Our staff are trained to recognise and respond to child safety concerns.

• We prioritise the privacy, dignity, and care of elderly and at-risk patients.

• If you have any concerns regarding child safety or the well-being of a vulnerable patient, please speak with a doctor or the practice manager.

Our practice is registered to access My Health Record, a secure online summary of your health information. This system allows healthcare providers to access and share important medical details to support better and more coordinated care.

If you do not wish to participate, you can opt-out by:

• Visiting myhealthrecord.gov.au and using the online portal.

• Calling 1800 723 471 for assistance over the phone.

For more information, feel free to speak with our reception team.

At Browns Plains Medical Centre & Skin Cancer Clinic, we respect our patients' privacy and communication preferences.

• Prior consent is obtained before engaging in electronic communication, including:
     • Email
     • Facsimile (Fax)
     • Short Message Service (SMS)

• Patients are informed of the potential risks associated with certain electronic communication methods, including the possibility that privacy and confidentiality may be compromised.

If you have any concerns about electronic communication, please discuss them with our reception team or your doctor.

At Browns Plains Medical Centre & Skin Cancer Clinic, we aim to provide comprehensive healthcare services. However, in cases of medical emergencies or urgent care needs, the following facilities are available in our vicinity:

Emergency Medical Care

Logan Hospital

• Address: Corner of Armstrong Road and Loganlea Road, Meadowbrook, QLD 4131​

• Phone: (07) 3299 8899​

• Services: Logan Hospital operates a 24-hour Emergency Department, providing specialised care for serious illnesses and injuries. ​

​For life-threatening emergencies, please call 000 immediately.​

Urgent Care Centres

Logan (Browns Plains) Medicare Urgent Care Clinic

• Address: 2-10 Grand Plaza Drive, Browns Plains, QLD 4118​

• Phone: (07) 3380 0150​

• Hours: Open 7 days a week, from 8:00 AM to 10:00 PM​

• Services: This clinic offers free, immediate treatment for non-life-threatening conditions, providing priority care without the need for emergency department visits. ​

Eight Mile Plains Satellite Hospital – Minor Injury and Illness Clinic

• Address: 59 Levington Rd, Eight Mile Plains QLD 4113

• Hours: Operates from 8:00 AM to 10:00 PM, 7 days a week​

• Services: The clinic provides walk-in urgent care for illnesses and injuries not anticipated to be life-threatening, such as simple fractures, infections, earaches, minor burns, and minor head injuries. ​

Please note that wait times at satellite hospitals may vary compared to traditional emergency departments.

For after-hours home visits, you may contact Hello Home Doctor at 134 100.

If you require further assistance in deciding where to seek urgent care, please call our clinic reception for guidance.

Home visits are available at the discretion of the treating doctor and are offered only under certain conditions for ongoing patients who meet the following criteria:

• Immobile patients

• Elderly patients

• Patients with disabilities

If you believe you or a loved one qualifies for a home visit, please contact our reception team to discuss eligibility and availability.

At Browns Plains Medical Centre & Skin Cancer Clinic, we value your feedback and strive to continuously improve our services.

• If you have suggestions, compliments, or concerns, we encourage you to share them with us.

• Feedback forms are available at reception—please feel free to ask our staff.

• If you are unhappy with any aspect of our services or feel that your rights have not been upheld, we encourage open communication.

Our doctors, practice manager, and reception staff are available to discuss any concerns you may have. Your feedback is important to us, and we take all comments seriously to ensure we provide the highest standard of care.

We strive to provide accessible healthcare to all patients, including those with limited English proficiency.

• Patients can request an interpreter through the Translating and Interpreting Service (TIS National).

• Please inform reception in advance if you require an interpreter for your appointment.

• We also support Auslan (Australian Sign Language) interpreting services for hearing-impaired patients.

For more information, visit TIS National or speak to our reception team.